Complaints Policy
At Peach Club, we prioritize a legal and safe environment that promotes positivity for all users. If you encounter content that seems out of line with these values or violates our Terms and Conditions, we urge you to report it. This policy provides a structured approach to handling such reports, ensuring compliance and safety on our platform.
HOW TO REPORT CONTENT
If you believe any content on Peach Club violates legal standards or our Terms and Conditions, you can report it directly through our platform’s reporting feature (accessible via the three dots on the upper right corner of the post, by selecting “Report”), by contacting us at [email protected] or by submitting a form via our Contact Us page. Please include detailed information to facilitate a thorough review.
PROCESSING YOUR COMPLAINT
Acknowledgment: We commit to acknowledging every complaint within seven business days, confirming receipt and outlining the next steps.
Evaluation:
Our review team will:
- Conduct a detailed examination of the reported content.
- Assess its alignment with our Community Guidelines, Terms and Conditions, and applicable laws.
- Engage with necessary parties for additional insights, if required.
- Determine appropriate actions based on the findings.
The process may adapt based on specific circumstances related to the complaint.
APPEAL PROCESS
Should you disagree with the results of our review, you have the opportunity to appeal. Send your appeal to [email protected], and our appeals team will reconsider the initial findings and decision, issuing a final verdict within seven business days.
POSSIBLE OUTCOMES
Outcomes of our review can vary from taking no action (if content aligns with our standards) to removing content or terminating accounts in cases of severe violations. In situations involving illegal activities, legal proceedings may be initiated.
COMMITMENT TO FAIRNESS
We ensure that all complaints are handled with the utmost seriousness and a commitment to fairness. Your cooperation helps us maintain Peach Club as a secure and enjoyable platform for everyone.